Terms and conditions

These terms apply when you book a service or repair with My Mechanic QLD. By making a booking you agree to them. They sit alongside, and do not limit, your rights under the Australian Consumer Law.

1. Services we offer

We provide mobile mechanical services for cars, SUVs and light utes across Brisbane, Logan, Ipswich and the northern Gold Coast. The full list of services is on our services page. We do not work on vehicles or work scopes outside that list.

2. Quotes and pricing

We provide a fixed-price quote before any work begins. The quote covers the parts, labour and fluids needed for the specific job described, including a road test where relevant. Quotes are valid for 14 days unless otherwise stated.

If, during the job, we identify additional work that is needed or recommended, we will stop, contact you, and issue a separate fixed-price quote for that work. We do not add unapproved work to your invoice.

3. Bookings and access

When you book, we agree a date, time window and location with you. We need:

• Safe, legal access to the vehicle (we do not jack up cars on a slope or unstable surface)
• Sufficient working room around the vehicle (typically a driveway, garage or off-street park)
• Mains power or sufficient battery in the vehicle if required by the job

If conditions on the day are unsafe (extreme weather, unsafe surface, unsafe traffic), we may reschedule the job at no cost to you.

4. Cancellations and rescheduling

You can reschedule or cancel a booking at no cost up to 24 hours before the scheduled time. Cancellations within 24 hours may incur a $50 administration fee to cover van preparation and lost slot time. We will always try to work with you to reschedule instead. Nothing in this clause affects your rights under the Australian Consumer Law.

5. Payment

Payment is due on completion of the work, by tap card, bank transfer, or emailed invoice (terms agreed in advance). We issue an itemised invoice to your email after every job. We do not store card details; payments are processed by a third-party provider.

6. Warranty

We back our work with a workmanship warranty per these terms. If something we fitted or fixed fails due to faulty workmanship within the warranty period set out on your invoice, we return and put it right at no cost to you. The applicable workmanship-warranty period is printed on every invoice and varies by job type.

Parts we fit carry their own manufacturer warranty (duration and process vary by part). Warranties commence after full payment of the relevant invoice. We handle the claim with the manufacturer where applicable.

The workmanship warranty does not cover:

• Damage caused by accidents, misuse or modifications after our work
• Failures caused by the customer continuing to drive a vehicle we recommended not to
• Wear-and-tear on consumable parts (brake pads, filters, fluids) beyond their expected service life
• Pre-existing faults that we did not work on

7. Customer-supplied parts

We do not fit parts supplied by the customer. We fit only parts we have sourced or recommended, so the workmanship warranty can apply end-to-end.

8. Pre-purchase inspections

A pre-purchase inspection is a visual and diagnostic snapshot of a vehicle at a point in time. It is not a guarantee of the vehicle's future condition. We report on what we observe and test on the day. Hidden faults that only emerge later, or faults that develop after the inspection, are outside the scope of the inspection report.

9. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if the services are not of acceptable quality and the failure does not amount to a major failure.

10. Liability

Nothing in this clause limits any liability that cannot be limited under the Australian Consumer Law. Subject to that, our liability for any service is limited to the amount paid for those services. We are not liable for indirect or consequential loss.

11. Changes to these terms

We may update these terms from time to time. The version that applies to your booking is the version in force on the date you made the booking.

12. Contact

Questions about these terms? Email contact@mymechanicqld.com.au or call 0451 159 954.

See also our Privacy policy.